Safaricom - Get In Touch With Us | Customer Support

Get in touch with us for various enquiries through the channels below;

Safaricom only calls from 0722000000

PrePay: Call 100 (No charge) or +254722002100 (Chargeable) or email customercare@safaricom.co.ke
PostPay: Call 200 (No charge) or +254722002200 (Chargeable) or email advantage@safaricom.co.ke
Data Queries: email mobileoffice@safaricom.co.ke
Home Fibre Queries: Call 400 (for free) from the Safaricom line used to register the service or dial *400#.
You can also send us a Direct Message on our Social Media Channels: X: @safaricom_care and @safaricomPLC or Facebook: @safaricomPLC

Applying for jobs or internships: Log on to our careers website and upload your CV.
General queries: Write to hr@safaricom.co.ke. Please note that no job applications are processed over email, only through the careers website.

Call toll free number 0800720009 or email safaricom@ethics-line.com of submit a report on www.safaricomethicsline.com

General Queries: Write to investorrelations@safaricom.co.ke
Shares/Dividend Related Queries: Write to safaricomshares@image.co.ke or call +254709170041